Privacy Policy

Last Updated: February 20, 2025

At Telewer (“Telewer,” “we,” “us,” or “our”), your privacy is of utmost importance. This Privacy Policy (“Policy”) describes how we collect, use, process, disclose, and safeguard your personal information when you access and use our website, telewer.com (the “Website”), and the Telewer platform and services (collectively, the “Services”). Please read this Policy carefully to understand our practices regarding your information.

1. Information We Collect

We collect information in order to provide and improve our Services, to communicate with you, and to ensure a secure and efficient platform. The types of information we collect include:

• 1.1. Personal Information:

  This is information that can be used to identify you directly or indirectly. Personal information we collect may include:

  • Account Registration Data: When you register for an account, we collect your name, email address, username, and password.
  • Contact Information: If you contact us for support or inquiries, we may collect your name, email address, and any other information you choose to provide in your communication.
  • Payment Information: When you subscribe to a paid plan, we collect necessary payment information, such as your credit card details or other payment method information. Please note that payment processing is handled by secure third-party payment processors, and Telewer does not directly store your full credit card details on our servers.
  • Bot Configuration Data: Information related to the configuration and setup of your Telegram bots on our platform.
  • Communications Data: Logs of interactions between your bots and users, which may include message content, user IDs, and timestamps.

• 1.2. Non-Personal Information:

  This information does not directly identify you. We may collect:

  • Usage Data: Information about how you use our Services, such as features used, frequency of access, and bot activity.
  • Log Data: Technical information automatically collected by our servers, including your IP address, browser type, operating system, referring URLs, pages visited, and access times.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your Browse activity on our Website and use of the Services. This may include cookies for session management, preferences, and analytics (see Section 6 for more details).

2. How We Use Your Information

We use the collected information for the following purposes:

• 2.1. Providing and Operating the Services:

  To deliver the core functionality of the Telewer platform, enable bot creation and management, and ensure the Services function correctly and efficiently.

• 2.2. Account Management:

  To create and manage your account, process subscriptions and payments, and provide customer support.

• 2.3. Communication:

  To communicate with you regarding your account, service updates, important notices, security alerts, and to respond to your inquiries and support requests. We may also send you promotional materials and marketing communications, where permitted by applicable law, and you can opt-out of these communications at any time (see Section 7).

• 2.4. Service Improvement and Analytics:

  To analyze usage patterns, monitor and improve our Services, develop new features, and personalize user experience. This includes using aggregated and anonymized data for statistical and analytical purposes.

• 2.5. Security and Fraud Prevention:

  To protect the security and integrity of our platform and Services, to detect and prevent fraud, abuse, and other unauthorized activities, and to enforce our Terms and Conditions and Acceptable Use Policy.

• 2.6. Legal Compliance:

  To comply with applicable laws, regulations, legal processes, and lawful requests from government authorities (see Section 3).

3. Disclosure of Information

We may disclose your information in the following circumstances:

• 3.1. Legal Requirements:

  We may disclose your information to law enforcement agencies, government authorities, or other authorized third parties if we are required to do so by law, legal process, subpoena, court order, or other valid legal request. We will also disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• 3.2. Service Providers:

  We may share your information with trusted third-party service providers who assist us in operating our Services, conducting our business, or providing services to you, such as payment processors, hosting providers, analytics providers, and customer support platforms. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

• 3.3. Business Transfers:

  In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred or disclosed as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or control and the choices you may have regarding your information.

• 3.4. With Your Consent:

  We may disclose your information to other third parties with your explicit consent.

4. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Telewer. We are not responsible for the privacy practices or content of these third-party services. When you click on a third-party link, you will be subject to the privacy policies of that third party. We encourage you to review the privacy policies of any third-party services you access.

5. Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by applicable law.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content.

• Cookies: Cookies are small text files placed on your device’s browser to store your preferences and settings. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).
• Web Beacons: Web beacons (also known as pixel tags or clear GIFs) are small graphic images embedded in web pages or emails that allow us to track user activity and collect information about website usage and email open rates.
• Types of Cookies Used:
  • Essential Cookies: These cookies are necessary for the operation of our Website and Services, enabling core functionalities such as account login and secure access.
  • Performance and Analytics Cookies: These cookies collect information about how you use our Website and Services, such as pages visited, traffic sources, and error rates. This data helps us improve the performance and functionality of our platform. We may use third-party analytics providers like Google Analytics.
  • Functionality Cookies: These cookies allow our Website to remember your preferences and settings, such as language preferences or user customizations, to provide a more personalized experience.
• Your Cookie Choices: You can control and manage cookies through your browser settings. You can choose to accept or reject cookies, or to be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our Website and Services. For more information about managing cookies, please refer to your browser’s help documentation.

7. Your Rights Regarding Your Information

You have certain rights regarding your personal information, subject to applicable law. These rights may include:

• 7.1. Access and Rectification:

  You have the right to access the personal information we hold about you and to request that we correct any inaccuracies in your personal information. You can access and update some of your account information directly through your account settings.

• 7.2. Data Portability:

  You may have the right to request to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

• 7.3. Erasure (“Right to be Forgotten”):

  You have the right to request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).

• 7.4. Restriction of Processing:

  You may have the right to restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to the processing.

• 7.5. Objection to Processing:

  You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

• 7.6. Withdrawal of Consent:

  If we process your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

• 7.7. Right to Lodge a Complaint:

  You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.

To exercise any of these rights, please contact us using the contact information provided in Section 10. We will respond to your request in accordance with applicable data protection laws. We may require you to verify your identity before processing your request.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, including to provide you with the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account Data: We typically retain your account registration data and bot configuration data as long as your account is active and for a reasonable period thereafter to allow for account reactivation or to address any follow-up inquiries.
• Payment Information: Payment information is handled by third-party processors and is retained according to their respective policies and applicable regulations. We retain records of transactions for accounting and legal compliance purposes.
• Communications Data: We may retain communication logs for a limited period for customer support, service improvement, and security purposes.
• Usage Data and Log Data: We typically retain aggregated and anonymized usage data and log data for analytical and statistical purposes for an extended period.

When we no longer need to retain your personal information, we will securely dispose of it in accordance with our data retention policies and applicable laws.

9. Children’s Privacy

Our Services are not intended for children under the age of 16 (or other applicable age of consent in your jurisdiction) and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our systems.

10. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, please contact us through our Contact Page.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Policy, we will provide notice by posting the updated Policy on our Website and updating the “Last Updated” date at the top of this document, and/or by sending you an email to the email address associated with your account. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after the posting of the revised Policy constitutes your acceptance of the updated Privacy Policy.